Refund policy

Last updated: March 2026

At Auréa Wellness, we are committed to providing high-quality wellness products. If you experience an issue with your order, please review the policy below.

Due to the nature of our products, we do not accept returns on opened or used items for health and safety reasons.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To request assistance, email us at:

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging (if applicable)

Our team will review your request and determine the appropriate resolution.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopaureawellness@outlook.com

For hygiene and safety reasons, we cannot accept returns on:

• Opened products

• Used supplements

• Items returned without prior approval

Orders may be canceled or modified within 12 hours of purchase. After this time, orders may already be in processing and cannot be changed or canceled.

If your order is lost or damaged during shipping, please contact us at shopaureawellness@outlook.com and we will assist you in resolving the issue.

If you have any questions regarding your order or this policy, please contact us at:

We are happy to assist you.